Privacy Policy – Kicks Zone Kenya

  1. Introduction

At Kicks Zone Kenya, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us through any of our online platforms.

By using our website or providing your information, you consent to the practices described in this policy.

  1. Information We Collect

We may collect the following types of information:

         a) Personal Information

When you place an order or create an account, we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Payment details (processed securely through third-party gateways)

          b) Non-Personal Information

We may also collect non-identifiable data such as:

  • Browser type and version
  • IP address
  • Pages visited on our website
  • Date and time of visit
  • Device and operating system information

This helps us improve your shopping experience and website performance.

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates, offers, and promotions
  • Improve our products and services
  • Respond to inquiries and customer service requests
  • Prevent fraud and ensure security
  • Comply with legal obligations
  1. Sharing Your Information

We value your privacy and will never sell, rent, or trade your personal information.
However, we may share limited data with trusted third parties who help us operate our business, including:

  • Payment processors(e.g., M-Pesa, Visa, Mastercard)
  • Delivery partners(e.g., Sendy, Fargo, G4S)
  • Marketing and analytics tools(e.g., Meta Pixel, Google Analytics)

All third parties are required to handle your information securely and use it only for authorized purposes.

  1. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.
These include:

  • Secure Socket Layer (SSL) encryption
  • Firewalls and secure server environments
  • Regular system updates and security audits

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

  1. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and analyze traffic. Cookies help us:

  • Remember your cart items and preferences
  • Personalize content and ads
  • Measure website performance

You can manage or disable cookies through your browser settings, but some parts of the site may not function properly without them.

  1. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your data (where legally applicable)
  • Opt out of marketing communications at any time by clicking “Unsubscribe” in our emails or contacting us directly
  1. Retention of Information

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy — such as completing orders, complying with legal requirements, or resolving disputes.

  1. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before sharing any personal information.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the last updated date indicated at the top.

  1. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: info@kickszonekenya.com
Call: +254 741551231